FAQ
Supply chain
products
Who makes iContadini products?
All our products come from our farm in Puglia: we grow, harvest, and transform our ingredients through a short and fully controlled supply chain.
Where do the raw materials come from?
We grow directly in our fields in Salento, respecting the natural seasonality.
Are the products 100% Italian?
The heart of our production is rooted in Puglia, and every stage of processing takes place within our farm.
Do you use any preservatives or artificial colorings?
No, our recipes are natural, without preservatives, colorings, or chemical additives
What type of oil do you use for the preserved products in oil?
Our products are preserved in a blend of extra virgin olive oil and sunflower oil. After extensive research and development, we found that this keeps the vegetables crunchy and stable over time, without compromising their quality.
Are the products suitable for vegetarians or vegans?
Many of them are. We recommend always checking the product page for ingredients and allergen information.
Why do the color or consistency sometimes vary from batch to batch?
Our products are artisanally made and follow natural seasonality, so slight variations are a sign of their authenticity.
Is your packaging recyclable?
Yes, we use sustainable and recyclable materials. You will always find instructions on the packaging for proper disposal.
Do you have a physical store?
Yes! Our physical store is located at:
SP 290 KM1, Felline – Torre San Giovanni – 73059 Ugento (LE), Italy.
Orders, shipments
and deliveries
Do I need to reach a minimum order amount to place an order?
No, there is no minimum spending requirement.
How long does it take for my order to be processed?
Orders are generally processed within 2–3 business days after payment confirmation. During periods of high demand (e.g., Christmas), processing times may be slightly longer.
How much does shipping cost?
Shipping within Italy is free on orders over €59; otherwise, the shipping fee is €10.
Do you ship abroad?
Yes, we ship to many European and non-European countries. Shipping costs and delivery times vary depending on the weight/volume of the order and the destination.
How can I track my shipment?
With some couriers, you will receive an email with a tracking link as soon as the package is handed over to the carrier. In any case, you can always contact our Customer Service at servizioclienti@icontadini.it for support and detailed information about the status of your shipment.
Are orders shipped on weekends or public holidays?
No, shipments are processed from Monday to Friday, excluding Saturdays and public holidays.
What should I do if I receive a damaged or tampered package?
You can refuse the delivery or sign with reservation. Then please contact us at servizioclienti@icontadini.it for assistance.
Are shipments insured?
Yes, all shipments are insured against theft, loss, and accidental damage at no extra charge
For more information, please visit the page “General terms and conditions of online sale”.
Payments
and security
Which payment methods do you accept?
We accept PayPal, credit cards (Visa, MasterCard, Maestro, Postepay), Google Pay, Apple Pay, and bank transfer.
Is it safe to pay online?
Yes, we use secure SSL connections and certified payment platforms.
Do the listed prices include VAT?
Yes, all prices include VAT, unless otherwise stated.
Can I request an invoice for my purchase?
Yes, you can request it during checkout by entering your billing details.
How does bank transfer payment work?
The transfer must be made within 3 days of placing the order; the shipment will be processed once the payment has been received.
Account holder:
Trentin Società Agricola S.r.l.
IBAN: IT54L0200880131000103755203
Bank: Unicredit Ugento (LE)
BIC/SWIFT: UNCRITM1TO5
For more information, please visit the page “General terms and conditions of online sale”.
Returns and refunds
Can I return a product if I change my mind?
You may exercise your right of withdrawal within 14 days of receiving the products by contacting us atservizioclienti@icontadini.it.
Products must be unopened, unused, and with the vacuum seal intact.
Who covers the return shipping costs?
Return shipping costs are the customer’s responsibility, unless the item received is damaged or incorrect.
How long does it take to receive a refund?
Refunds are issued within 5 business days after we receive and verify the returned products, using the same payment method used for the purchase.
Can I return a damaged or incorrect product?
Yes, we will offer a replacement or a full refund, including the shipping costs
When does the right of withdrawal no longer apply?
When the product has been used, parts or the original packaging are missing, or the item is not in resalable condition.
For more information, please visit the page “General terms and conditions of online sale”.
Companies, retailers
and gifts
How can I buy your products as a business, reseller, or distributor?
For B2B purchases, please contact our sales department atinfo@icontadini.it to receive the dedicated price list and information about our terms for businesses, resellers, and distributors.
Can gift boxes be customized for events or clients?
Yes, individual gift boxes can be customized, and personalized greeting messages can be included inside.
What are the lead times and ordering procedures for corporate gifts?
Lead times may vary depending on the quantity and any customization. For more details, please contact us at info@icontadini.it